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Any request for the After-Sales Service will be examined after the holiday period [till 20-JAN-2026]. Thank you for your understanding.

After-sales Service

Over 40 years ago, Yvan Christiaens built his first garden houses; it all started with a hobby he was passionate about. That is why Yvan Christiaens wants his products to be finished to perfection. If despite our care a problem should arise, please don’t hesitate to contact us through the form below. We will be pleased to help you. Please prepare 2 pictures of your garden house (inside, outside). They should be uploaded in this form.

The Yvan Christiaens plant is currently taking a winter break. Your request to our After-Sales department will be processed after the 20th of January 2026. No mails shall be replied to before that date.

To save unnecessary costs please first check "Question & Answer" and "Problem solving" on our website. You might find an answer to your question and save costs that way. Click here to learn how to fix jammed windows and doors.

Please accurately complete all mandatory fields (marked with *). If not, this form will not be sent.

Our terms
Area code without 0 !
Area code without 0 !
Area code without 0 !
Area code without 0 !
The after-sales service is provided for workings days between 8 a.m. and 4 p.m.. You will be informed of the exact date by email.
Attention: only jpg or pdf are accepted [2 MB], if not this form will not be sent!
Attention: only jpg or pdf are accepted [2 MB], if not this form will not be sent!
After having pressed ‘Send’, you will get a message to thank you, as well as a confirmation mail with a Reference Number. Please use this number in all your communication.
If you don’t get the thank you message or don’t get this e-mail (also check your Spam folder), an error must have occurred and the form will not be sent. Then verify all mandatory fields and do not forget to upload the mandatory pictures of your gardenhouse.

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